Simple, fair returns
We stand behind every decant. If something isn't right, we'll make it right.
3-day exchange
Unopened, sealed decants can be exchanged within 3 days of delivery.
Damaged in transit
Broken atomizer or leaking parcel? We replace it free of charge.
Wrong item sent
If we send the wrong fragrance or size, we'll exchange it at no cost.
WhatsApp support
Start a return by messaging us on WhatsApp with your order details.
Return eligibility
Because decants are personal-use fragrance products, we can only accept returns or exchanges under these conditions:
- The decant is unopened and sealed with the tamper-evident seal intact.
- You contact us within 3 days of receiving the order.
- The item was damaged during shipping, leaked, or was not what you ordered.
Opened or used decants cannot be returned for hygiene and quality reasons.
How to request a return
- Message us on WhatsApp at +91 84690 47069 within 3 days of delivery.
- Share your order details and a clear photo of the item/packaging.
- We'll verify the issue and arrange an exchange or refund.
Refunds
Approved refunds are processed to the original payment method within 5–7 business days. For COD orders, refunds are sent via UPI or bank transfer after verification.
Questions?
We're happy to clarify anything. WhatsApp us at +91 84690 47069 and we'll respond within an hour.